Enamel Camping Mugs
Orca Coatings Premium Quality Guaranteed
Thank you for shopping with Orca Flask! We want to ensure your satisfaction with your complete purchase process. Please read our Return and Refund Policy to understand your rights and options.
Orca Flask accept returns for most products within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:
1.2 Return Process:
To initiate a return, please follow these steps:
Once we receive and inspect the returned item, we will notify you of the status and process your refund or replacement as per your preference and our policy.
1.3 Return Shipping:
Unless the return is due to an error on our part (such as a defective or incorrect item), you are responsible for the return shipping costs.
2.1 Refund Eligibility:
Orca Flask will process a refund once we have received and inspected the returned item. The following conditions must be met for a refund to be issued:
2.2 Refund Process:
Once the returned item is approved for a refund, we will initiate the refund using the original payment method. Please allow 14 business days for the refund to be processed and credited to your account, depending on your bank or payment processor.
3.1 Exchange Eligibility:
If you received a defective or incorrect item and wish to exchange it for the same product, please contact our customer service team within 30 days of receiving the item.
3.2 Exchange Process:
Our customer service team will guide you through the exchange process and provide you with a return merchandise authorization (RMA) number, if applicable. Follow the same return process outlined in Section 1.3, and we will ship the replacement item to you once we receive and approve your return.
4.1 Damaged Shipments:
If your order arrives damaged, please contact our customer service team immediately, providing details and supporting photographs of the damaged package and item. We will work with you to resolve the issue promptly, either by issuing a replacement or initiating a refund, based on your preference and product availability.
4.2 Lost Shipments:
In the rare event that your order is lost in transit, please contact our customer service team. We will investigate the matter with the shipping carrier and take appropriate action to resolve the issue. This may involve issuing a replacement or initiating a refund, based on the specific circumstances.
Orca Flask reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
Please note that this Return and Refund Policy is an outline of our standard practices and may vary based on the specific product, regional regulations, or promotions. For detailed information about the return and refund process for a specific order, please refer to the order confirmation email or contact our customer service team.
If you have any further questions or require assistance, please feel free to contact our customer service team.
Contact us at Support@orca-flask.com for questions related to refunds and returns.